Privacy Policy

Last updated: 24 August 2026

1. About this Privacy Policy

Printed. Pty Ltd ("we", "us", "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a quote, place an order, purchase our products or services, or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), to the extent those laws apply to our business.

2. Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name
  • Business name
  • Email address
  • Telephone or mobile number
  • Billing and delivery addresses
  • Information about products or services you enquire about or purchase
  • Artwork, logos, branding files and other information you provide for custom printing or embroidery
  • Order details and transaction information
  • Communications between you and Printed. Pty Ltd
  • Information you provide when requesting a quote or completing a contact form
  • Website usage information, including IP address, browser type, device information and pages visited
  • Marketing preferences
  • Any other information you voluntarily provide to us

We generally do not require sensitive information from our customers. If you voluntarily provide sensitive information, we will handle it in accordance with applicable privacy laws.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

  • Complete a form on our website
  • Request a quote
  • Place an order
  • Contact us by phone, email, social media or other communication channels
  • Subscribe to marketing communications
  • Provide artwork or business information for an order
  • Interact with our social media pages
  • Participate in promotions or competitions
  • Visit or use our website

We may also automatically collect certain information when you use our website through cookies, analytics tools and similar technologies.

In some circumstances, we may receive information from third parties, such as advertising or social media platforms, payment providers, delivery providers or business partners.

4. Why We Collect and Use Your Information

We collect, hold, use and disclose personal information for purposes including:

  • Responding to enquiries
  • Preparing quotes
  • Processing and fulfilling orders
  • Providing printing, embroidery, workwear, signage and other services
  • Communicating with you about your order
  • Arranging delivery or collection
  • Processing payments
  • Managing customer accounts and records
  • Providing customer support
  • Improving our products, services and website
  • Sending marketing communications where permitted by law
  • Running advertising and remarketing campaigns
  • Understanding how customers use our website
  • Preventing fraud, misuse or security incidents
  • Complying with legal and regulatory obligations
  • Resolving complaints and disputes

We will generally only use your personal information for the purposes for which it was collected or for purposes that are reasonably expected by you, unless otherwise permitted or required by law.

5. Marketing Communications

If you provide your contact details or otherwise consent to receive marketing communications, we may contact you about products, services, promotions, offers and other information that may be relevant to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe function contained in the relevant communication or by contacting us.

Even if you opt out of marketing communications, we may still contact you where reasonably necessary in relation to an existing order, enquiry, account, transaction or other business matter.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your experience, understand website traffic and measure the effectiveness of our marketing.

These technologies may collect information such as:

  • Your IP address
  • Device and browser information
  • Pages viewed
  • Website interactions
  • Referral sources
  • Approximate location information
  • Advertising interactions

We may use third-party services such as Google Analytics, Meta Pixel and other advertising or analytics platforms where applicable.

These services may collect information about your activity on our website and may use that information to provide analytics, advertising or measurement services.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Meta and Social Media Advertising

We may use Meta advertising tools, including the Meta Pixel and related technologies, to measure advertising performance, understand website activity and display relevant advertising to people who have interacted with Printed.

Where applicable, information collected through these technologies may be processed by Meta in accordance with Meta's own privacy policies and settings.

We do not sell your personal information to Meta or other advertising platforms.

8. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to provide our products and services or operate our business.

These third parties may include:

  • Payment processors
  • Website and hosting providers
  • IT and software providers
  • Customer relationship management and communication platforms
  • Email and marketing providers
  • Advertising and analytics providers
  • Printing, manufacturing or production partners
  • Delivery and courier providers
  • Professional advisers
  • Accountants, lawyers and other professional service providers
  • Government agencies or regulatory bodies where required or authorised by law

We only disclose information where reasonably necessary for the relevant purpose or where otherwise permitted or required by law.

9. Overseas Disclosure

Some of the service providers we use may store or process personal information outside Australia.

Depending on the services we use, information may be disclosed to or stored in countries including the United States and other countries in which our technology, software, advertising, analytics or service providers operate.

Where required by applicable privacy laws, we will take reasonable steps in relation to overseas disclosures.

10. How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include:

  • Password protection
  • Access controls
  • Secure software and systems
  • Restricted access to customer information
  • Secure online payment systems
  • Appropriate physical security measures
  • Regular review of access and security practices

However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

11. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary to provide our services, manage our business, meet legal, accounting and record-keeping obligations, resolve disputes and enforce our agreements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details provided below.

We may need to verify your identity before processing an access or correction request.

13. Privacy Complaints

If you believe we have handled your personal information in a way that does not comply with applicable privacy laws, you may contact us and make a complaint.

We will review your complaint and take reasonable steps to investigate and respond.

Please contact us first so that we have an opportunity to address your concerns.

If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, suppliers, payment providers or other websites.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Children's Privacy

Our website and services are primarily intended for businesses and general customers.

We do not knowingly collect personal information from children for the purpose of marketing our products or services.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The updated version will be published on our website with the revised "Last updated" date.

17. Contact Us

If you have questions about this Privacy Policy, would like to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Printed. Pty Ltd
Email: printed.au@gmail.com
Phone: 0414 226 529
Website: www.printedau.com.au

Last updated: 24 August 2026

Privacy Policy